Refund Policy
This Refund Policy supplements the Return Policy and explains how refunds are processed once a return has been approved.
1. When Are Refunds Issued
Refunds are issued after the returned item is received, inspected and approved by the fulfilling supplier or our warehouse partner. Approval criteria are described in our Return Policy.
2. Refund Method
- Refunds are sent to the original payment method used at checkout (Stripe-processed credit/debit card or alternative method).
- We cannot send refunds to a different card, account, gift card or bank.
- For payments that are no longer accessible (closed card, expired account) Stripe will follow standard bank reconciliation rules. Contact us if the funds are not visible within 14 business days of approval.
3. Refund Timelines
- Processing on our side: typically 2–5 business days after the supplier reports the inspection result.
- Bank/card posting: an additional 3–10 business days depending on your bank.
- Supplier-dependent timelines: because Shop Expedite operates a multi-supplier fulfillment network, certain refunds may take longer when the supplier requires manufacturer approval, warranty inspection, or international logistics review.
4. Partial Refunds
We may issue a partial refund when:
- The item shows signs of use, installation or modification (see Return Policy).
- The original packaging is missing or damaged.
- Accessories, manuals or hardware are missing from the return.
- A restocking fee disclosed at the time of purchase applies (typically 10–20 %).
5. Shipping Costs
- Original outbound shipping charges are non-refundable unless the return is caused by us (damage, defect, wrong item shipped).
- Return shipping is the customer's responsibility outside of those exceptions.
6. Order Cancellation Refunds
If your order is cancelled before dispatch you receive a full refund within the timelines above. Stripe holds may take up to 10 business days to fully release on your statement depending on your card issuer.
7. Chargebacks
Initiating a chargeback before contacting our support team often delays resolution. Please reach out at support@shopexpedite.com first — most issues can be solved within 48 hours.
8. Disputes and Escalation
If you believe a refund decision is incorrect, reply to the email thread that issued the RMA and ask for review. A senior support specialist will respond within 3 business days.
Last revised: June 20, 2026