Return Policy

Effective date: Updated regularly. Last revised on the date shown at the bottom of this page.

Shop Expedite ("we", "us", "our") wants you to be confident in every purchase. This Return Policy explains when and how you may return items purchased at https://shopexpedite.com.

1. Standard Return Window

You may request a return within 30 calendar days from the delivery date of your order. The delivery date is the date recorded by the carrier as "delivered" in your tracking information.

2. Eligibility Requirements

To be eligible for a return, the product must be:

• Unused and in the same condition that you received it.
• In its original packaging, with all manuals, hardware, harnesses, fasteners and accessories included.
• Free of installation marks, scratches, cut wires, cracked lenses or modifications.
• Accompanied by your order number, the original packing slip or proof of purchase.

We may refuse, partially refund, or apply a restocking fee to any return that does not meet these requirements.

3. Items That Are Not Returnable

Certain items cannot be returned for safety, legal or supplier-policy reasons:

• Installed or wired electrical components (LED bars, headlight assemblies, dash cams, alarms, GPS trackers) once power has been connected.
• Custom orders, special orders, and made-to-order items.
• Clearance, "Final Sale" and open-box items, when clearly marked at checkout.
• Hazardous materials (batteries, fluids, aerosols) where carrier or local regulations forbid return shipping.
• Vehicle-specific items that have been modified, drilled, painted or cut to fit.

Some manufacturers impose additional non-return rules. Where a manufacturer-specific rule applies it will be disclosed on the product page or in the return RMA we issue.

4. Who Pays for Return Shipping

You are responsible for return shipping costs unless any of the following apply, in which case Shop Expedite will provide a prepaid label:

• The product arrived damaged in transit.
• The product is defective out of the box.
• We shipped the wrong item or wrong configuration.
• The product is materially different from its description.

For all other returns (change of mind, fitment incompatibility not caused by us, ordered wrong part) shipping costs are deducted from the refund.

5. How to Request a Return (RMA)

1. Email support@shopexpedite.com with your order number, the item(s) you want to return, and a short description of the reason.
2. For damaged or defective items please include clear photos of the product, the packaging and the shipping label.
3. We will reply within 2 business days with a Return Merchandise Authorization (RMA) number and the correct return address. Returns sent without an RMA may be refused or delayed.
4. Pack the item securely (original box preferred) and include the RMA paperwork inside.

6. Refunds

• Once the supplier or warehouse receives and inspects the returned item, we issue your refund to the original payment method.
• Inspection and refund processing usually takes 5–10 business days but may vary depending on the fulfilling supplier and your bank.
• We refund the product price minus any applicable restocking fee. Original outbound shipping is non-refundable unless the return is our fault (see §4).

7. Exchanges

We do not process direct exchanges. Place a new order for the correct item and return the original under this policy.

8. Order Cancellations

If your order has not yet been dispatched to the supplier you may cancel it for a full refund by contacting us as soon as possible. Once a supplier has accepted the order and issued a tracking number, the return process above applies.

9. Refusal of Delivery / Lost Returns

Refusing delivery, abandoning the carrier pickup, or shipping returns to an unauthorized address may result in a full forfeit of the refund. Always use the address printed on the RMA.

10. Contact

Questions about a return? Email us at support@shopexpedite.com — please include your order number for the fastest response.

Last revised: June 20, 2026